Bitjali's Privacy Policy — Your data is our responsibility

BitjaliWelcome to . We believe every user's personal information belongs to them. This Privacy Policy explains how Bitjali How your personal information is collected, what it is used for, who it is shared with, and how it is kept secure.

By using our platform, you agree to this Privacy Policy. Please read it carefully before registering. Bitjali's Privacy Policy has been developed in accordance with Bangladesh's prevailing digital security laws and international data protection standards.

This policy applies only to Bitjali's website, mobile app, and related services. We are not responsible for any third-party websites or services.

Bitjali Various types of information are collected to create your account and provide our services. We only collect what is genuinely necessary — nothing more.

Personal Identification Information:

• Full name, date of birth, and gender
• Email address and mobile number
• Current and permanent address
• National ID or passport number (for KYC verification)

Financial Information:

• Payment method details (bKash / Nagad / Rocket number)
• Transaction history and amounts
• Partial bank account details (where required)

Technical Information:

• IP address, device type, and operating system
• Browser type and version
• Login timestamps, session duration, and gaming activity logs
• Cookies and Local Storage Data

Bitjali Your collected data is used only for specific, legitimate purposes. A valid reason is always established before your information is used.

How we use your information:

• Account Management: To ensure secure registration, login, and account protection.
• Payment Processing: To process deposits and withdrawals successfully.
• Identity Verification: To verify your age and identity as part of the KYC process.
• Customer Support: To address your complaints and queries.
• Promotions & Bonuses: To send personalized offers and bonuses.
• Security Monitoring: To detect fraud and suspicious activity.
• Legal Obligations: To comply with regulatory authority requirements.
• Platform Development: To analyze and improve your gaming experience.

Bitjali We do not generally share your personal information with third parties. However, limited information may be shared in the specific circumstances outlined below:

• Payment Provider: Necessary information is shared with bKash, Nagad, Rocket, or the relevant bank to complete transactions.
• Game Software Provider: Limited technical data may be shared to ensure gaming services are delivered properly, but no personal identity information is included.
• Legal Authorities: We may be required to share information when compelled by a court order or government directive.
• Audit & Compliance: Regulatory information may be shared with licensed audit bodies.
• Business Transfer: In the event of a company merger or acquisition, your information may be transferred to the new owner, with the same privacy standards upheld.

Third parties receive only the minimum information necessary. They are contractually bound to comply with our privacy policy.

Bitjali's website uses cookies. Cookies are small text files stored on your device that help improve your browsing experience.

Types of cookies we use:

• Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Functional Cookies: To remember your preferences, language, and settings.
• Analytics Cookies: To understand how long you spend on each page — aggregated data only.

To Protect Your Information Bitjali We follow internationally recognized cybersecurity practices. Our security team monitors systems around the clock, 24 hours a day.

• SSL/TLS Encryption: All data transfers are encrypted with 256-bit SSL.
• Password Hashing: Your password is never stored in plain text — bcrypt hashing is used.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall & DDoS Protection: Advanced firewall protection to defend against external attacks.
• Regular Security Audits: Regular penetration testing conducted by third parties.
• Data Backup: Encrypted off-site backups are maintained on a regular basis.

However, no transmission over the internet can be guaranteed to be completely secure. Please keep your account password confidential and contact us immediately if you notice any suspicious activity.

Bitjali Your data is retained only for as long as it is needed — it is never kept longer than necessary.

• Active Account: All data is retained for the duration your account remains active.
• Closed Accounts: Even after account closure, certain data may be retained for up to 5 years to meet legal obligations.
• Transaction Records: Retained for a minimum of 5 years in compliance with financial regulations.
• KYC Documents: Retained for up to 5 years following verification.
• Gaming Log: Retained for up to 2 years for security verification purposes.

After the designated retention period, data is securely deleted or anonymized.

BitjaliAs a member of , you have important rights over your personal information. We respect these rights and are committed to helping you exercise them.

Bitjali Registration is strictly prohibited for anyone under the age of 18. We do not knowingly collect personal information from minors.

If a minor's data enters our system for any reason, it will be permanently deleted as soon as it is identified and the associated account will be closed.

Bitjali This privacy policy may be updated from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

For significant changes, we will notify you via your registered email or through the platform. Continued use of the platform after any changes takes effect will be considered your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our data protection team directly. We aim to respond within 48 hours.